Generally, I send an email indicating when the order has been processed. However, if you do not receive an email indicating such information, you can contact me at optasia_mail@yahoo.com.
Can I cancel my order?
Due to our efforts of getting orders quickly fulfilled, we often can not stop an order that has already been given to us. To see if your order can be canceled, contact me at optasia_mail@yahoo.com and I will check into it for you.
Can I change my shipping method?
As is the case with the above scenerio, once we receive the order we often process it quickly. In some cases, we will be able to change the address for you. Just email me here and tell me which order you would like to change the address on and give the correct address and I will do my best to change it. However, in some cases, it maybe too late to change the address.
How can I track my package?
With manh shipments we obtain a tracking number and insurance for your package and will be able to give you such tracking when you contact us for it. However, in some cases, your order may not have tracking, particularly if it is a smaller or cheaper item. in either case, contact me at optasia_mail@yahoo.com and I will write you back with such an answer. Sometimes, I will have to ask by email or phone one of my warehouse sources and then get back with you, so give me a couple days to relay the information to you.
What is your return policy?
Please note that our return policy is essentially a 30 day money back guarantee. Where, if you return the item in the same condition in which it left, within 30 days time, we will grant you a full refund of the purchase price. If the item has been damaged by the shipment carrier, we can put in a claims request for you to retrieve the lost damage value of the item. If you have damaged the item, we suggest you look into the warranty, if included, with the item to obtain a replacement or fix.
Can I purchase a bulk order?
Depending on the item and how many we have available, we can make a customer price, with discounts for you, even wholesale pricing. Contact me at optasia_mail@yahoo.com and I will get back to you with a quote on pricing we have for your custom or bulk order.
How much is shipping cost and how long does it take?
The shipping cost can be found on any product item page, unless it is an overweight or oversized item. In that case, you can contact me here at optasia_mail@yahoo.com, and I can get you a price quote. Regarding shipping times, generally we ship standard mail, so we do not do expediated or express mail.
What forms of payment do you accept?
On any product page, you will find Paypal as our standard form of payment. However, if you do not like Paypal or just wanted to use another form of payment, we also have Google Checkout and can accept money orders. Just contact me at optasia_mail@yahoo.com and I can give you a invoice and directions on how to pay.
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